Terms of Service

You must provide accurate information when creating your account and keep your credentials secure. You are responsible for all activity that occurs under your account and your organization workspaces.

You must be authorized to connect every third-party account (Shopify, Meta, TikTok, Google, email, Slack) and every AI provider API key you add to Zyberon. Connecting an account you are not authorized to use is a violation of these Terms.

The Service is offered as one subscription per workspace, and each store you add is its own workspace with its own subscription. You choose one of three billing rhythms: monthly, at €99 for your first month and then €249 per month; quarterly, at €499 for every three months; or yearly, at €1,499 for every twelve months. Quarterly and yearly terms are paid in full at the start of each term. Every price is charged in EUR whatever your billing region and excludes VAT and any applicable taxes, which are added at checkout where required.

Your subscription renews automatically at the end of each term for another term of the same length (one month, three months or twelve months) until cancelled. You can cancel at any time from your dashboard: cancelling stops the next renewal and takes effect at the end of the term you have already paid for, and you keep full access until then. A change of billing rhythm takes effect at your next renewal, so a paid term is never shortened or charged twice. See the Refund & Cancellation Policy for details, including your statutory rights.

We may change the subscription prices with at least 30 days' notice before the change takes effect. A new price applies from your first renewal after that date and never to a term you have already paid for; if you do not agree, you may cancel before it applies. The recurring prices at launch are €249 per month, €499 per quarter and €1,499 per year.

The Service operates by sending data you provide or connect (for example support emails, order details, product information, and prompts) to third-party AI providers, currently OpenAI, Anthropic, Google, and Higgsfield, to generate responses, content, and media. Those providers process, and may retain, data in accordance with their own terms and policies. Where you connect your own API key, your direct agreement with that provider governs that usage and its cost.

AI-generated output can be inaccurate, incomplete, or unsuitable. You are responsible for reviewing output before relying on it or publishing it. The Service provides review queues and approval steps for consequential actions; disabling or bypassing them is at your own risk.

We may add, replace, or remove specific AI models or providers to keep the Service working; we will not materially reduce the overall capability of your plan without notice.

When you use the Service we process personal data on your behalf, for example the data of your customers, your shoppers and the people who contact your support. For that data you are the controller and we are your processor.

Our Data Processing Agreement forms part of these Terms and governs that processing under Article 28 of the GDPR: the instructions we follow, confidentiality, security measures, sub-processors, international transfers, assistance, breach notification, deletion at the end of the Service and audits. By accepting these Terms you also accept the Data Processing Agreement on behalf of your organization. We record that acceptance for every workspace, and an owner or admin can review it in the workspace settings.

You retain ownership of the data you bring to the Service and of the content you generate with it (“User Content”), to the extent permitted by the AI providers' terms. You grant Zyberon a limited license to host and process User Content solely to operate the Service for you.

Everything you create, publish, or send with the Service is entirely your responsibility. That includes product pages, quizzes, ads, videos, social posts, customer emails, and any other output. Zyberon is a tool provider, not a publisher, agency, or co-author, and does not review or endorse User Content.

You warrant that your User Content and its use (a) do not infringe any third party's intellectual property, image, privacy, or other rights; (b) comply with all applicable law, including advertising, consumer-protection, health/medical-claim, and data-protection law in every market you target; and (c) comply with the policies of every platform you publish to (including Shopify, Meta, TikTok, and Google). This includes claims, pricing, discounts, scarcity messaging, and reviews or testimonials in content you choose to publish.

You agree not to use the Service to: send spam or unsolicited communications; create or distribute deceptive, fraudulent, defamatory, or illegal content; generate fake reviews, fake testimonials, or fabricated social proof; infringe intellectual-property rights; harass or harm others; sell prohibited or unlawful goods; probe, disrupt, overload, or reverse-engineer the platform; circumvent usage limits or access controls; or resell access to the Service without our written agreement.

We may set and adjust fair-use limits (for example on media generation) to keep the Service reliable for everyone. Systematic abuse of limits is a violation of these Terms.

If you violate these Terms, we may take action proportionate to the violation: we may warn you, suspend your account, remove or unpublish content created or distributed through the Service, or terminate your account. For serious or repeated violations, termination may be immediate and without refund of amounts already paid, except where a refund is required by mandatory law.

We may report unlawful activity to platforms, payment providers, or authorities where we are legally required or permitted to do so.

The Service, including its software, design, and branding, is and remains the property of Zyberon and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your own business while your subscription is active. No rights are granted except as expressly stated.

The Service connects to third-party platforms (Shopify, Meta, TikTok, Google, Slack, email providers, Mollie, and AI providers). Your use of those platforms is governed by their own terms, and actions the Service performs on your behalf count as your actions on those platforms. We are not responsible for changes, outages, or decisions of third-party platforms, including account restrictions they impose on you.

We work to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may update, improve, or modify features over time.

We may update these Terms. If a change is material we will notify you (for example by email or in-app) before it takes effect; continued use after the effective date constitutes acceptance.

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We make no guarantee of business results. This includes revenue, profit, advertising performance (such as ROAS), support-resolution rates, and search rankings. Any figures on our website are capability descriptions or illustrative examples, not promises.

To the maximum extent permitted by law: (a) Zyberon is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) Zyberon's total aggregate liability arising out of or relating to the Service is limited to the amounts you paid to Zyberon in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for intent or gross negligence, or your non-waivable statutory rights as a consumer where consumer law applies.

You will defend, indemnify, and hold harmless Zyberon and its officers, employees, and agents from and against any claims, damages, fines, and costs (including reasonable legal fees) arising out of or related to: (a) your User Content, including content you generate and publish with the Service; (b) your violation of these Terms or of applicable law; or (c) your violation of any third party's rights or of a third-party platform's policies.

These Terms are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protections of your country of residence. Disputes will be brought before the competent court in the Netherlands, unless mandatory law grants you another venue.

Questions about these Terms: hello@zyberon.ai. The company details below identify the party you contract with.