Refund & Cancellation Policy

You choose a billing rhythm when you subscribe. Monthly costs €99 for your first month and then €249 per month. Quarterly costs €499 for every three months and yearly costs €1,499 for every twelve months, each paid in full at the start of the term. All prices are billed in euros whatever your region and exclude VAT. There is no setup fee, and you are never bound for longer than the term you chose: each term renews for the same length until you cancel.

You can cancel your subscription at any time from your dashboard. No email required, no retention calls. Cancelling stops the next renewal and takes effect at the end of the term you have paid for, whether that is a month, a quarter or a year; you keep full access until then.

Zyberon is built for business use, but if you subscribe as a consumer in the EU or UK you have a statutory 14-day right of withdrawal from the day your subscription starts. By starting your subscription you ask us to begin providing the service immediately. If you then withdraw within 14 days, we refund your payment minus a proportionate amount for the days the service was already provided. For a quarterly or yearly payment, that amount is the share of the whole term that has passed, so the rest of the prepaid term is refunded.

Nothing in this policy limits any right you cannot waive under the mandatory law of your country. Where this policy and mandatory law differ, the law wins.

If the service materially failed to work for you, contact us within 14 days of the charge and we will investigate in good faith. Where the problem is on our side, we will fix it and may, at our discretion, credit or refund the affected billing period.

Refunds are not provided for unused time after cancellation (you keep access to the end of the period instead), for change of mind after the statutory window, or for business results that did not meet expectations.

Usage billed directly by third-party AI providers on API keys you connect is governed by your agreement with those providers and cannot be refunded by Zyberon.

If your account is suspended or terminated for a violation of our Terms of Service (for example fraud, spam, unlawful content, or abuse), amounts already paid are not refunded, except where a refund is required by mandatory law.

Email hello@zyberon.ai from your account email with your workspace name and the charge in question. We typically respond within one business day, and approved refunds are returned to your original payment method via Mollie.