Refund & Cancellation Policy

New accounts pay $99 for your first month, then $249/month, billed in €, £, or $ at the same rate depending on your region, excluding VAT. There is no long-term contract and no setup fee.

You can cancel your subscription at any time from your dashboard — no email required, no retention calls. Cancellation stops future billing and takes effect at the end of your current billing period; you keep full access until then.

Zyberon is built for business use, but if you subscribe as a consumer in the EU or UK you have a statutory 14-day right of withdrawal. By starting your subscription you ask us to begin providing the service immediately; if you then withdraw within 14 days, we refund your payment minus a proportionate amount for the period the service was already provided.

Nothing in this policy limits any right you cannot waive under the mandatory law of your country. Where this policy and mandatory law differ, the law wins.

If the service materially failed to work for you, contact us within 14 days of the charge and we will investigate in good faith. Where the problem is on our side, we will fix it and may — at our discretion — credit or refund the affected billing period.

Refunds are not provided for unused time after cancellation (you keep access to the end of the period instead), for change of mind after the statutory window, or for business results that did not meet expectations.

Usage billed directly by third-party AI providers on API keys you connect is governed by your agreement with those providers and cannot be refunded by Zyberon.

If your account is suspended or terminated for a violation of our Terms of Service (for example fraud, spam, unlawful content, or abuse), amounts already paid are not refunded, except where a refund is required by mandatory law.

Email hello@zyberon.ai from your account email with your workspace name and the charge in question. We typically respond within one business day, and approved refunds are returned to your original payment method via Stripe.