Team chat with your AI workforce

What is a team chat inside your store's operating system?

It is the difference between talking about the store and talking next to it. Team Chat lives inside Zyberon, alongside the tools and the data, so a conversation about a product, a task or a campaign can reference the real thing instead of a screenshot of it.

Practically, it gives your organisation channels, direct messages and threads that update in real time, with attachments, mentions and unread tracking. It is the place your team already needs to exist, built where the work already happens.

How Team Chat works, from message to decision

The Chat tab is the core: pick a conversation, write, and the message appears instantly for everyone in it, with threads for side discussions and mentions to pull the right person in. The composer is where the store shows up in the conversation: typing a slash opens a palette of references you are allowed to insert, and every reference is rechecked against whoever reads it, so a link never grants access the reader does not have.

Attachments upload straight from the composer, and the Files tab collects everything the team has shared into one searchable library, filterable by images, videos and documents. Its scope is decided on the server: you only ever see files from conversations you can read, so a private channel cannot leak so much as a filename.

Settings holds two quiet but important choices: the language you write in, and whether incoming messages translate automatically into your language or only when you press translate.

A team that writes in three languages, reading as one

Many Shopify teams are international by default: a founder in one country, assistants in another, a freelancer in a third. Team Chat treats that as normal. Each person sets the language they write in, and can have every incoming message translated automatically into their own.

The result is a chat where nobody is forced into their second language to be understood. Your assistant writes naturally, you read naturally, and the original text stays one tap away when precision matters.

A workflow a merchant will recognise

A new creative comes back from the ads side and the founder wants a second opinion before it goes live. She drops it into the team channel, mentions her media buyer, and uses a slash reference to point at the exact item under discussion. The buyer replies in his own language; she reads it in hers.

The thread ends with a decision, the file lands automatically in the shared Files library where it stays findable, and the follow up work becomes a task in AI Management with an owner and a due date. Nothing about that exchange needed a second app.

How the owner stays across everything without reading everything

The Monitor tab exists only for the account owner. It shows what is happening across the organisation's conversations, lets the owner open any of them, and can start a report on a conversation when a summary matters more than a transcript.

This is supervision by design rather than surveillance by accident: the tab is gated so only the owner ever sees it, and the rest of the team works in a chat that behaves like any other. Combined with the Activity feed in AI Management, it means delegating never has to mean losing sight of the operation.